Legal notice
Below you will find the regulatory information relating to the repelmate.org website and to the sale of the RepelMate mosquito-repellent patch. It meets the transparency obligations that apply to online retailers under the applicable consumer and e-commerce legislation.
Who publishes this site
The site is operated as part of the distribution of the RepelMate citronella patch. There is a single point of contact for any question about the publisher, its identity, its status or its full contact details: [email protected]. Both administrative and legal enquiries are handled through this address.
Where the site is hosted
The site runs on a technical provider whose servers are located within the European Union. Its full details are shared with anyone who requests them in writing via the address above.
Brand and content
The RepelMate name, its logo, its visuals, its text and the layout of the pages belong to the brand or its partners. Copying, redistributing or exploiting them, in whole or in part, requires prior written agreement; otherwise the author is liable to legal action.
What we are not responsible for
We check the content carefully, without guaranteeing that it is perfectly complete or constantly up to date. Product information is provided for guidance only and does not replace the advice of a healthcare professional. RepelMate cannot be held liable for any use of the site outside its intended purpose or for any indirect loss linked to consulting it.
Terms of sale
What these terms cover
Every purchase made on repelmate.org is governed by this text. By confirming an order, the buyer, acting as a consumer, confirms having read and fully accepted it. This document remains available at all times on this page.
The product on offer
RepelMate is an adhesive patch infused with citronella, sold individually or in bundles of several boxes. Our photos and descriptions aim to represent the product faithfully; a slight difference in shade or packaging, with no effect on its use, is not a defect.
Prices and payment
Amounts are shown in euros, including all taxes. The total payable, including any fees, is displayed before you confirm. Payment is taken as soon as the order is placed through a secure module entrusted to a specialist provider; the sale becomes final only once the payment is accepted.
Preparation and delivery
Once payment is confirmed, your parcel is usually prepared within two to four working days. Transit then depends on the delivery area and most often takes six to fourteen working days. A tracking link is sent to you by email at the time of dispatch.
Changing your mind (right of withdrawal)
You may withdraw from your purchase for 14 days after receiving it, without having to give a reason, as provided by consumer law. Let us know by email: we explain how to return the product and issue the refund within the period set by law.
Our "money-back" promise
On top of this legal right, RepelMate commits to a further 30 days. If the patch does not live up to its promises, write to us within that window: we work out a solution together, refund included.
Statutory guarantees
Your orders remain covered by the legal guarantee of conformity and by the guarantee against hidden defects, as set out in the applicable consumer and civil law. Faced with a genuine defect, our customer service arranges the replacement or refund of the item concerned.
Disputes and jurisdiction
These terms are governed by the applicable law. In the event of disagreement, we first seek an amicable solution; the consumer may also call on a consumer mediator free of charge. If no agreement is reached, the competent courts remain available.
Privacy & personal data
Your information belongs to you. This section sets out plainly what we process, for what purpose and how you stay in control, in line with the GDPR and applicable data-protection law.
Who processes your information
The data you provide on repelmate.org is handled by the site's publisher, reachable at [email protected] for anything relating to your privacy.
The information collected
We limit ourselves to the strict minimum: first and last name, delivery address, email or phone number, and the details needed for payment. The latter pass through our secure payment provider and are not stored on our own servers.
What it is used for
- to process, dispatch and track your orders;
- to support you through customer service and after-sales follow-up;
- to meet our legal and accounting obligations;
- with your consent, to send you our news from time to time.
How long we keep it
Your data is kept only for as long as it is useful for the purposes above, extended, where regulations require it (accounting obligations in particular), by the corresponding legal period. It is then deleted or anonymised.
The rights you can exercise
Whenever you wish, you can access your data, correct it, have it erased, restrict or object to its processing, or request its portability. An email is enough. If our reply disappoints you, you are free to contact the relevant data-protection authority.
The protection in place
Appropriate technical and organisational measures safeguard the confidentiality of your information and prevent any unauthorised access.